Refund policy
Overview
At HomeHook.store, customer satisfaction is our highest priority. We proudly offer free returns and refunds within 30 days of delivery on eligible purchases.
By placing an order on our website, you agree to the terms outlined in this policy.
Return Eligibility
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- The item must be in reasonable condition.
- Proof of purchase is required.
- The item must not have been intentionally damaged or altered.
Free Returns
We offer free return shipping worldwide for eligible returns.
To initiate a return, please contact:
Email: SudionoLearlean983@hotmail.com
Phone: 469-285-8798
Our support team will provide detailed return instructions.
Refund Processing
After receiving and inspecting the returned item, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method used during purchase.
Please allow 5–10 business days for refunds to appear, depending on your financial institution.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photographs of the product
- Photographs of packaging
We will review the issue and provide an appropriate resolution.
Order Cancellation
Orders may be canceled before shipment. Once shipped, orders may no longer be eligible for cancellation but may qualify for return under this policy.